1. Services and Scope of Work

1.1. Project Proposals:

All Services will be defined in a written "Project Proposal" or "Statement of Work." This document will outline the scope, deliverables, timelines, and fees.

1.2. Changes to Scope (Scope Creep):

Any request for additional work outside the agreed Proposal will be considered "Scope Creep." Such changes require written approval and may involve extra fees.

2. Client Responsibilities

2.1. Content and Materials:

You must provide all required text, images, logos, and other content on time.

2.2. Timely Feedback:

You must provide feedback and approvals promptly to keep the project on schedule. Delays may result in extended timelines or extra charges.

2.3. Legal Rights:

You must have full rights or permission to use all provided content. You agree to take full responsibility for any copyright or legal issues arising from your materials.

3. Payment and Fees (Custom Services)

3.1. Fee Structure:

Fees are outlined in the Proposal. Usually:

• 30–50% deposit before work starts
• Milestone payments during progress
• Final payment before delivery or launch

3.2. Invoices:

Invoices are due upon receipt or as agreed in the Proposal.

3.3. Service Suspension for Non-Payment:

If payments are not made as scheduled, Kraito may pause or stop work until payments are completed.

4. Digital Product Sales and Refunds (Web Apps)

4.1. Non-Refundable Purchases:

All purchases of pre-built web applications, themes, or software licenses are final and non-refundable.

4.2. Demo Availability:

We provide demos or detailed descriptions to help clients make informed decisions before purchase.

5. Review and Acceptance (Custom Services)

5.1. Review Period:

You will have 10 business days to review and request revisions after each milestone or final delivery.

5.2. Acceptance:

Work will be deemed accepted if you approve it in writing, do not respond within the review period, or begin using the project.

6. Intellectual Property (IP)

6.1. Client-Owned IP:

After full payment, ownership of the final website or app is transferred to you.

6.2. Kraito-Owned IP:

We retain ownership of any pre-existing code or tools used in the project. You receive a license to use these permanently and freely.

6.3. Portfolio Rights:

We may display your project (with screenshots or links) in our portfolio unless you request otherwise in writing.

7. Termination

7.1. Termination for Convenience:

Either party may end the agreement with 30 days' written notice.

7.2. Termination for Cause:

Kraito may terminate the agreement immediately for non-payment or breach of terms.

7.3. Effect of Termination:

You must pay for all completed work up to the termination date. All client-provided content will be returned.

8. Limitation of Liability

8.1. No Warranties:

Our Services are provided "as is." We make no guarantees of being error-free or 100% secure.

8.2. Third-Party Services:

We are not responsible for downtime or issues caused by external hosting, domains, or plugins.

8.3. Maximum Liability:

Our total liability will never exceed the total fees paid for the specific project.

9. Confidentiality

Both parties agree to keep all confidential information private, including business plans, project details, and client data, even after project completion.

10. General

10.1. Governing Law:

These Terms are governed by the laws of Bangladesh, and disputes will be settled in the courts of Dhaka.

10.2. Entire Agreement:

This document and the Proposal together form the entire agreement.

10.3. Amendments:

We may update these Terms at any time by posting a new version on our website.

11. Contact Us

If you have any questions about these Terms, please contact us:

Kraito

📧 Email: contact@kraito.com

📞 Phone: +8801886147123

📍 Address: 2A, 275, Renesa Tower, Janata Housing Road, West Agargaon, Sher-E-Bangla Nagar, Dhaka - 1207